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HOW TOFlexible For Any Space
Made of high performance materials and a built-in teak slat styled table, perfect for relaxing with a book or a glass of wine on a calm summer night. -
HOW TO
Natural Minimalism, Of Character
Constructed with durable performance fabric and beautiful Danish teak wood accents for longevity, perfect for your patio.
Digital Growth
Merchandise TAB
FAQ
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SAFABreak Through Height Limits with DHOP-Height Increase Capsules – Stand Tall with Confidence!
Have you ever felt troubled by your height? Do you long to stand taller and more confident in a crowd? DHOP-Height Increase Capsules are specially designed for you, who aspire to break through height limitations! -
Protect Your Heart and Brain Health with DHOP-Antarctic Krill Oil Softgels!
Rich in Omega-3, phospholipids, and astaxanthin, these softgels support heart and brain health, improve memory, and protect against oxidative stress. A natural boost for your wellness! -
Boost Male Vitality with DHOP-Oyster Kangaroo Essence Hard Capsules – Regain Your Confidence!
Made with natural oyster extract and kangaroo essence, these capsules boost male vitality, improve energy, combat fatigue, and enhance confidence. Perfect for men seeking a natural vitality boost!
FAQ
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What is QC?QC is the quality inspection chart of your purchased product,
we will take pictures for you to check before delivery to confirm that there is no problem with the product.
Customer Service Department will send you QC
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After payment is completedOur purchase process is like this, when you place an order and complete the payment, our customer service staff will contact you to confirm the order, we will contact you by Email or WhatsApp, if you don't receive it by both ways, please go to spam, we will prepare the QC for you within 2-3 days, after the QC picture is satisfied, we will ship it to you within 1-2 days, if you are not satisfied with the If you are not satisfied with the QC, we will prepare it again for you. If you are not satisfied with the QC, we will re-prepare it for you. Until you are satisfied, you can contact our customer service if you have any questions about your purchase or any other problems.
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Frequently Asked Shipping QuestionsThe following problems are some of the frequent occurrences in most packages. If you have other problems, you can also reflect to customer service. No matter what the problem is, we will help you solve it and give you a satisfactory answer, but need to give us enough time and trust and mutual understanding.
Q: How do I know if my shoes have been mailed and where they have been shipped to?A: We usually mail the shoes within 2-3 business days after you confirm the quality control pictures. When the logistics company sends us the tracking number, customer service will send you the tracking number, shipping pictures and tracking website.
Q: How long is the shipping time
A: It usually takes 7-15 business days to arrive after you confirm the quality control.
However, sometimes the delivery time may be delayed due to weather, holidays, etc. I hope you can understand.
Q: Why is the logistics information not updated?
A: The tracking page is not a real-time synchronized status. You need to wait for the parcel flight to reach the destination country or transit country before you start to update the information. The track from departure to forwarding place will not be shown. So usually the page will start updating information a few days before or after the end of the second week, which is normal.
Q: How can you tell that there may be a problem with your package:
A.1. If the package has not been updated for more than 14 working days, you can leave a message to customer service, who will verify the package with the logistics company.
2. The package shows that it has been returned or delivery has failed. This situation is usually caused by the customer's address not being delivered properly or the recipient not being at the destination. You need to contact customer service as soon as possible. Customer service will notify the logistics for inquiry and give you a solution.
3. After receiving the notification, the parcel needs assistance in customs clearance. Please note that this happens after the parcel is randomly checked by the customs of the destination country. You just need to contact your local post office and tell them your logistics number and the need for assistance in customs clearance. Fill in and submit the documents according to the documents and instructions provided by the post office, then pay the customs duty and you can pick up the package without any problem.
4. The package shows signed for, but the package has not been received. Please check the mailbox at your front door or apartment and other delivery mailboxes commonly used by the post office, or ask your family and neighbors if they have signed for the package. If you still haven't received the parcel after checking, please call your local post office first and ask about the parcel. If you still haven't received the parcel, please make a complaint about the lost parcel directly to the post office, and then you will get a complaint number, please feedback the complaint number to the customer service, which will contact the logistics to intervene and start the investigation procedure, and then re-deliver or refund for you. -
Product shipping timeThe normal shipping time is 7-15 working days.
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Estimated delivery timeEstimated Shipping Date: 2-7 Days After Order
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Returns and ExchangesAfter confirmation by the quality control department, no refunds or exchanges. (Unless there is a problem with the quality of the product)
7 days unconditional refund, if there is a quality problem (non-human causes), you will get a refund. -
Payment issues
Dear Dhophealth Customers,
We hope this message finds you well. When making payments via credit card, it's common for the bank to conduct a review process beforehand. However, payment failures can occur due to various reasons such as an overdrawn credit card, an expired card, suspected fraud, or simply not activating or using the card.
To assist you in resolving any payment issues, please follow the steps outlined below:
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Payment Failure - "Do Not Honor" Message:
This indicates that the bank requires further verification to confirm that the cardholder is authorizing the payment.-
Contact your bank directly, provide them with the credit card payment serial number, and request authorization for the transaction.
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After receiving confirmation from the bank, attempt the payment again or use a different credit card.
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Please note that unpaid or failed orders will not result in a chargeback.
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High-Risk Payment Failures:
If the payment is flagged as high-risk, you may try a few more times or switch to another credit card to complete the transaction. -
Alternative Payment Options:
If credit card payments continue to fail, please reach out to our customer service team via WhatsApp. We will provide you with a range of offline payment methods to choose from.
Contact Us:
📱 Discord: Join our Discord server
📧 Gmail: [email protected]At Dhophealth, we are committed to providing you with the latest and most secure payment solutions to ensure a seamless experience. If you encounter any issues after submitting your order, please share a screenshot of the order details with our customer service team, and we will assist you promptly.
Thank you for your continued support. We appreciate your trust in Dhophealth and look forward to serving you better.
Best regards,
The Dhophealth Team -
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Payment completedAfter the payment is completed, we will confirm the order with you, if you have the option to need QC, please pay attention to Gmail or Discord, we will send you the photos of your products in 2-3 days.