Return Policy

Return Policy - DHOP

At DHOP, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we offer a straightforward and hassle-free return process. Please review our Return Policy below to understand your options and the steps to follow.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The item must be unused, in its original condition, and in the original packaging.
The return must be requested within 30 days of the delivery date.
Proof of purchase (order number or receipt) is required.
Certain items, such as perishable goods, personalized/customized products, or items marked as "final sale," are not eligible for return unless they are defective or damaged.

2. How to Initiate a Return

To initiate a return, please follow these steps:

Contact Us: Reach out to our customer service team at [email protected] or through our Discord server: Join our Discord. Provide your order number, the item(s) you wish to return, and the reason for the return.
Receive Instructions: Our team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to proceed.
Pack the Item: Securely pack the item in its original packaging, including all accessories, tags, and labels.
Ship the Item: Send the item to the address provided by our team. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

Refunds will be processed within 5-7 business days and issued to the original payment method.
Shipping costs are non-refundable, except in cases where the return is due to an error on our part.
If you received a gift and would like to return it, the refund will be issued to the original purchaser.

4. Exchanges

If you need to exchange an item for a different size, color, or product, please contact our customer service team. Exchanges are subject to product availability. If the desired item is not available, we will process a refund instead.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] or through our Discord server: Join our Discord. We will arrange for a replacement or refund at no additional cost to you. Please include photos of the damaged or defective item to assist us in resolving the issue quickly.

6. Non-Returnable Items

The following items are not eligible for return unless they are defective or damaged:

Perishable goods (e.g., food, beverages).
Personalized or customized products.
Items marked as "final sale" or "non-returnable."

7. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
We recommend using a trackable shipping service to ensure your return is received by us.

8. Late or Missing Refunds

If you haven’t received your refund within the specified time frame, please:

Check your bank account or credit card statement to ensure the refund has not already been processed.
Contact your bank or credit card company, as it may take some time for the refund to be officially posted.
If the issue persists, contact us at [email protected] or through our Discord server: Join our Discord for further assistance.

9. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us at:

📧 Email: [email protected]
📱 Discord: Join our Discord
📬 Address: 1234 Main Street, Los Angeles, CA 90001, USA

Thank you for shopping with DHOP. We value your trust and are committed to providing you with a seamless shopping experience. If you have any concerns or feedback, please don’t hesitate to reach out to us.

DHOP – Your satisfaction is our priority!