Privacy Policy

Thank you for accessing the DHOP Website operated by DHOP. We respect your privacy and are committed to protecting your personal information. To learn more, please read this Privacy Policy.

This Privacy Policy explains how we collect, use, and (under certain conditions) disclose your personal information. It also outlines the steps we have taken to secure your personal information and your options regarding the collection, use, and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.

1. Information Collection

We collect information from you in several different ways on this Site. One of our primary goals in collecting personal information is to provide an efficient, meaningful, and customized experience. For example, we may use your personal information to:

  • Make the Site easier for you to use by eliminating the need to repeatedly enter the same information.

  • Help you quickly find information, products, and services.

  • Create content that is most relevant to you.

  • Alert you to new information, products, and services that we offer.

(a) Registration and Ordering

Before using certain parts of the Site or ordering products, you must complete an online registration form. During registration, you will be prompted to provide certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, and credit card number. Additionally, we may ask for your country of residence and/or your organization's country of operation to comply with applicable laws and regulations, as well as your gender. This information is used for billing purposes, to fulfill your orders, to communicate with you about your order and the Site, and for internal marketing purposes. If we encounter a problem while processing your order, your personal information may be used to contact you.

(b) Email Addresses

Several areas of the Site allow you to enter your email address for purposes such as:

  • Registering for contests or sweepstakes.

  • Requesting notifications about new products, styles, or product sizes.

  • Signing up for email newsletters and special offers.

  • Subscribing to the DHOP newsletter.

Your participation in contests or sweepstakes is entirely voluntary, so you have the choice whether to participate and disclose information to us. We use this information to notify contest and sweepstakes winners and award prizes. We may post the names and cities of winners on the Site. By entering a contest or sweepstakes, you may be opting in to receive our email newsletter and special offers, which will be disclosed in the official rules governing the contest or sweepstakes.

(c) Cookies and Other Technology

Like many websites, the Site uses cookies and web beacons (also known as clear GIF technology or "action tags") to enhance your navigation, recognize you and your access privileges, and track your Site usage.

(i) Cookies
Cookies are small pieces of information stored as text files by your Internet browser on your computer's hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from websites or remove cookies from your hard drive, but doing so may prevent you from accessing or using certain portions of the Site. We use cookies to enable you to select products, place them in an online shopping cart, and complete purchases. If you do this, we keep a record of your browsing activity and purchase history.

(ii) Web Beacons
Web beacons assist in delivering cookies and help us determine whether a web page on the Site has been viewed and, if so, how many times. For example, any electronic image on the Site, such as an ad banner, can function as a web beacon.

(iii) Third-Party Advertising
We may use third-party advertising companies to help tailor Site content to users or to serve ads on our behalf. These companies may use cookies and web beacons to measure advertising effectiveness (e.g., which web pages are visited or what products are purchased and in what quantity). Any information collected by these third parties via cookies and web beacons is not linked to any personal information collected by us.

(iv) Example: Facebook
Facebook may collect certain information via cookies and web beacons to determine which web pages are visited or what products are purchased. Please note that any information collected by Facebook via cookies and web beacons is not linked to any customer’s personal information collected by us.

(d) Log Files

As with most websites, the Site server automatically recognizes the Internet URL from which you access the Site. We may also log your Internet protocol (IP) address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes.

(e) Age

We respect children's privacy. We do not knowingly or intentionally collect personal information from children under the age of 18. By using the Site, you represent and warrant that you are either 18 years of age or using the Site under the supervision of a parent or guardian. If you are under 18, please do not submit any personal information to us and rely on a parent or guardian to assist you.

(f) Product Reviews

You may choose to submit a product review. If you post a review, we will ask for your email address and geographic location. If you submit a review, your geographic location will be visible to other users (your email address will remain private). Any personally identifiable information you include in your review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information you choose to disclose in your review. We believe you can post a helpful review without disclosing personal information.

2. Information Use and Disclosure

(a) Internal Use

We use your personal information to process your orders and provide customer service. We may also use your personal information internally to improve the Site's content and layout, enhance our outreach efforts, and for our own marketing purposes. Additionally, we may use this information to gather general marketplace data about Site visitors. To facilitate these uses and others described in this section, we may share your information with affiliates under DHOP's control.

(b) Communications with You

We will use your personal information to communicate with you about the Site, your orders, and deliveries. For example, we may send you a confirmation email when you register with us. On rare occasions, we may send you service-related announcements. You may also submit your email address to receive notifications about new products, styles, or sizes, and to sign up for email newsletters and special offers. If you provide your email address, we will use it to deliver the requested information. You may unsubscribe or opt out of future emails at any time (see the opt-out section below for details). However, you cannot opt out of receiving emails related to your orders, as we need to communicate with you about them.

(c) External Use

We do not sell, rent, trade, or license your specific personal information or financial information to anyone other than affiliates under DHOP's control, except in the following circumstances:

(i) Third-Party Service Providers
We may disclose your information to third-party service providers to help us perform specific functions, such as shipping products or providing customer service. For example, we may provide your name, shipping address, email, and phone number to shipping companies.

(ii) Financial-Service Corporations
To process payments and provide customer service, we may share your credit card number with financial-service corporations like credit card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information.

(iii) Legal Requirements
We may disclose information in response to requests from law enforcement officials, subpoenas, court orders, or if required by law.

(iv) Business Transfers
If DHOP is acquired by or merges with another company, your personal information may be disclosed, but such disclosure will be subject to the Privacy Policy in effect at that time.

(v) Non-Personal Information
We may share non-personal information with third parties, such as advertising partners. This information does not directly identify you.

(vi) Contest and Sweepstakes Winners
We may publicly disclose the names, cities, and states of contest and sweepstakes winners.

Data Security

The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information. We use SSL encryption to protect your personal information online and take steps to secure your information in our facilities. Access to your personal information is restricted.

While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% security does not currently exist online or offline.

Opt-Out/Corrections

Upon your request, we will correct or update your personal information, stop sending emails to your email address, and/or disable your account. You can make these requests through the Contact Us section of the Site.

Offline Collection, Use, and Disclosure of Information

We may also collect information offline, such as over the phone or through faxes. In these cases, we will take the necessary steps to protect your personal information.

Updates to this Policy

If we change or update this Privacy Policy, we will post the updates on the Site. We encourage you to review this Privacy Policy periodically.

Thank you for trusting DHOP. We are committed to protecting your privacy and providing you with a secure and enjoyable experience.